January 18th, 2010 at 3:05PM

Probably more industrial trouble has been caused by the manner in which orders are given than in any other way…

My solution is to depersonalize the giving of orders, to unite all concerned in a study of the situation, to discover the law of the situation and obey that. One person should not give orders to another person, but both should agree to take their orders from the situation. If orders are simply a part of the situation, the question of someone giving and someone receiving does not come up. Both accept the orders given by the situation.

 — Mary Parker Follett: Her Collected Papers
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